We get it — sometimes things don’t go as planned. Whether it’s the wrong size or they’re just not what you expected, we’ll make it right. No automated loops, no generic replies — just real help from someone who actually lifts (and gets it).
30-Day Window
You’ve got 30 days from delivery to let us know if there’s an issue. We’ll take care of it quickly.
Condition Requirements
For hygiene reasons and to ensure fairness for everyone:
- Socks must be unworn, unwashed, and in their original packaging for standard returns or exchanges.
We get the question all the time — “How will I know if they’re right if I can’t wear them?”
Here’s how it works:
- You can try them on for fit, just like you would in a store — as long as it’s done over clean skin and not during a training session.
- If the fit doesn’t feel right from that first try-on, we’ll happily exchange them.
- Once they’ve been trained in or washed, they’re considered “worn.”
This helps us keep every lifter’s gear hygienic and brand-new — while still giving you flexibility to test fit and feel.
Fit Guarantee
- If your socks don’t fit, we’ll swap them for a different size — with free exchange shipping on your first exchange.
Our Promises:
- First Pair Risk-Free Guarantee
Your first pair is completely risk-free. Train in them for up to 30 days. If you’re not happy for any reason, we’ll refund you — no questions asked. - Durability Guarantee
If your socks fail under normal use within 30 days — seams, elastic, or structure — we’ll replace them free of charge.
That’s our promise: no excuses, no fine print.
How to Start a Return or Exchange
- Shoot us an email at patrick@grizzlyiron.com.au with your order number and what you’d like to do.
- We’ll personally help you sort it out — no forms, no robots, just real support.
Refunds
- Once your socks are received and checked, refunds are processed back to your original payment method within 3–5 business days.
- Your bank may take a few extra days to clear the funds.
Summary
- 30 days to contact us
- Socks must be unworn (fit try-on okay, no training use)
- Free size exchange on your first order
- First pair is completely risk-free
- 30-day durability replacement promise
